Develop a unique game plan for your business, and ignite the people, systems and culture that make it work now.

We deliver specialised consulting for businesses in the service industry who want to systematically utilise their people potential for ongoing sustainable growth.

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Our Business Systems Templates will help you define the exact gaps to fill for the next growth phase of your business.

Sustainable Growth Starts with a Game Plan

True long term success is driven by your people, systems and culture.

For so many business owners in the service industry, what seems like a dream from the outside can actually be a wave of uncertainty on the inside – leaving the future unknown and strategic growth impossible. Add to that a complex, modern economy that can make it even more difficult to turn a business vision into a reality, made especially hard without the help of a highly experienced and selfless mentor. This is where the mentoring and training available through Diane Gray’s customized Game Plan for your business puts you back in control of the direction of your business with a strong focus on your people, systems implementation and workplace culture improvement.

Business System Design

The everyday business owner has a vision, whilst the determined business owner turns those visions into a reality. Are the strategies you are implementing keeping you stuck, or is it time to design business systems that will actually work for you?

People Profiling

Your people exist to carry your vision forward with confidence and precision, yet so many people fail to know their own strengths, let alone the strengths of their team members. How effectively can your people determine the right decision to be made for your company, not just themselves?

Culture Development

There are cultures that exist as a set of rules on a piece of paper, and then here are cultures that lead to significant and self-sustaining growth of a business driven by its most important asset – its team. What does culture mean to your business? And how committed are your team to embracing it into the future?

Ongoing Education

With so many “one-and-done” training and mentoring programs in the market today, changes can be made in companies that are full of promise but lack the long-term education that truly solidifies meaningful transformation. Working with Diane therefore ensures a number of flexible options to see that that the growth of your business continues on the path it needs for the future.

Create a powerful culture with increased people potential by implementing proven systems that will that will drive your business forward into its next growth phase.

Listen What Our Happy Clients Had To Say...

Working with a mentor like Diane really is one of those things you have to experience to believe

“Working with a mentor like Diane really is one of those things you have to experience to believe. I knew before working with DI that it would help - that was a ‘no-brainer’ – but the extent to which my business grew after just 3 hours of precious time with Di has left me stunned. And not only that, the growth has been long-term. The ‘up-and-down’ of business is still there of course, but the overall growth and scope of the business has by far exceeded anywhere I could have gotten to on my own. If you’re sitting on the fence as to whether this type of help is for you, then do yourself a favour: stop second-guessing yourself and jump right in!”

Darcy J Smyth
Lead Trainer and Creator of the Tonal Persuasion Method for Sales

5.0
2016-10-06T09:37:42+00:00

Darcy J Smyth
Lead Trainer and Creator of the Tonal Persuasion Method for Sales

“Working with a mentor like Diane really is one of those things you have to experience to believe. I knew before working with DI that it would help - that was a ‘no-brainer’ – but the extent to which my business grew after just 3 hours of precious time with Di has left me stunned. And not only that, the growth has been long-term. The ‘up-and-down’ of business is still there of course, but the overall growth and scope of the business has by far exceeded anywhere I could have gotten to on my own. If you’re sitting on the fence as to whether this type of help is for you, then do yourself a favour: stop second-guessing yourself and jump right in!”

Diane came in and opened us up to things we were not aware of in our business particularly around culture, systems and processes.

"Diane came in and opened us up to things we were not aware of in our business particularly around culture, systems and processes. Our business was already growing and we had a feeling that there were better ways to do things on a day to day basis…
2 years ago our swim school had 105 enrolments. It has grown to 700. Our Fitness centre went from 1300 members to over 6000. We now have a supplement company distributing to 28 pharmacies across Australia and are also building a restaurant…I would never have dreamed that two years ago we would have four companies…and we can run each of them efficiently, effectively and still have work-life balance, still have a relationship with my partner, still be able to travel…
Working with Diane gives us the ability to work on the strategic direction of our company as opposed to the operational side of the businesses."

Dwone Jones and Jay Lynch ,360 Fitness Group

5.0
2016-10-06T09:40:53+00:00

Dwone Jones and Jay Lynch ,360 Fitness Group

"Diane came in and opened us up to things we were not aware of in our business particularly around culture, systems and processes. Our business was already growing and we had a feeling that there were better ways to do things on a day to day basis… 2 years ago our swim school had 105 enrolments. It has grown to 700. Our Fitness centre went from 1300 members to over 6000. We now have a supplement company distributing to 28 pharmacies across Australia and are also building a restaurant…I would never have dreamed that two years ago we would have four companies…and we can run each of them efficiently, effectively and still have work-life balance, still have a relationship with my partner, still be able to travel… Working with Diane gives us the ability to work on the strategic direction of our company as opposed to the operational side of the businesses."

We have made savings in excess of $200k in 12 months period and hitting major KPIs in staff turnover and salaries.

"You only need to spend 1 hour with Di to realise the absolute brilliance of what she has to offer your organisation to reach its fullest potential. She has such sound knowledge, experience, expertise and understanding of business operations and management, and she is now providing us with the necessary tools to be able to move forward and manage and operate our businesses successfully and profitably. Working with Di, we have made savings in excess of $200k in 12 months period and hitting major KPIs in staff turnover and salaries."

Gayle and Trever Kee, TG’s Child Care

5.0
2015-08-18T23:26:21+00:00

Gayle and Trever Kee, TG’s Child Care

"You only need to spend 1 hour with Di to realise the absolute brilliance of what she has to offer your organisation to reach its fullest potential. She has such sound knowledge, experience, expertise and understanding of business operations and management, and she is now providing us with the necessary tools to be able to move forward and manage and operate our businesses successfully and profitably. Working with Di, we have made savings in excess of $200k in 12 months period and hitting major KPIs in staff turnover and salaries."

Di possesses an unbelievable ability to tap into what is really going on with you…

"Di possesses an unbelievable ability to tap into what is really going on with you. At all times she is caring and positively supportive without being afraid of raising and addressing issues that an important part of personal and professional growth."

Dianne Hallam, Executive Manager, Events and Marketing

5.0
2015-08-18T23:32:32+00:00

Dianne Hallam, Executive Manager, Events and Marketing

"Di possesses an unbelievable ability to tap into what is really going on with you. At all times she is caring and positively supportive without being afraid of raising and addressing issues that an important part of personal and professional growth."

…would recommend her services to anyone looking to improve themselves in any walk of life.

"I have found Diane service very helpful. I must admit that I have never had an experience quite like the one I have had with Diane. She has not only helped to inspire me to redevelop the way that I view myself, but has also given me techniques to insure this changed perception over the long-term. Before working with Diane I was distressed and overwhelmed with my studies and elements of my personal life. Diane challenged me to take control over my circumstances and perceptions rather than waiting for others to change them for me. Diane has also helped me to activate my enate desire to strive for more and hold myself to a higher standard. She has also taught me how to accept myself for my flaws as well as my strengths. Without Diane Gray I would not be where I am today. I am truly grateful for Diane’s assistance and would recommend her services to anyone looking to improve themselves in any walk of life. Diane just gets the job done!"

Domonic Long, Student and future leader

5.0
2015-08-18T23:35:14+00:00

Domonic Long, Student and future leader

"I have found Diane service very helpful. I must admit that I have never had an experience quite like the one I have had with Diane. She has not only helped to inspire me to redevelop the way that I view myself, but has also given me techniques to insure this changed perception over the long-term. Before working with Diane I was distressed and overwhelmed with my studies and elements of my personal life. Diane challenged me to take control over my circumstances and perceptions rather than waiting for others to change them for me. Diane has also helped me to activate my enate desire to strive for more and hold myself to a higher standard. She has also taught me how to accept myself for my flaws as well as my strengths. Without Diane Gray I would not be where I am today. I am truly grateful for Diane’s assistance and would recommend her services to anyone looking to improve themselves in any walk of life. Diane just gets the job done!"
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About Diane

Diane Gray is the owner and lead specialist consultant of GrayHeart – specialising in helping Service Industry based businesses grow their revenue through culture, systems and people with proven results.

With both a wealth of real-life, industry experience and the formal education to back it up, Diane’s systematic yet customised approach to growing your business is unrivalled in quality because Diane builds on your unique selling proposition to ensure you stay relevant in today’s ever-changing market conditions.

If consistent, long term results in business are your ultimate outcome, then read more here about Diane’s approach to growing your vision with a winning game plan.

Learning Resources